The Tanzania Telecommunications Company
Limited (TTCL) was established by "The Tanzania Telecommunication
Company Incorporation Act of 1993". The company came into operation on 1st
January, 1994. TTCL has been established to develop and operate
telecommunications service within and outside the Country.
TTCL currently provides voice and data
communication services to over 300,000 business and residential customers in
Tanzania. The Company also provides network services to other licensed telecom
operators. TTCL's aim is to remain the leading Fixed Network Operator in
Tanzania. In order to achieve this goal, a strong focus has been placed on
customer satisfaction by providing high quality and affordable services to
customers.
TTCL is seeking to recruit dynamic, strategic,
experienced and qualified Tanzanians with strong credentials to fill the
positions in the Senior Management Team. Applications are therefore invited
from suitably qualified Tanzanians for the following positions:
1.0 CHIEF MARKETING & SALES OFFICER (Job
reference - CMSO/10/13)
Position Summary:
Reporting to the Chief Executive Officer, the
incumbent will be responsible for developing and executing strategic and
operation sales, marketing and customer services plans as well as strategies
that drive the overall business objectives of TTCL. He/she shall also be
responsible for monitoring the achievement of sales plans and strategies in
products and market terms, including market penetration, growth, profitability
and branding.
Key responsibilities:
Providing leadership in
the development of marketing, sales and distribution strategies that reflect
market demand for different segments for incorporation into overall company
Strategic Business Plan;
Overseeing
implementation of short and long terms marketing and sales plans and ensuring
customer care guidelines;
Ensuring existence and
sustainability of strong clients’ relationships with the market in general and
with TTCL’s corporate customers specifically;
Ensuring internal
interfaces between Sales and Marketing, Technical and all support departments
are established, functioning and supporting high levels of customer services;
Ensuring regional sales
and distribution activities are timeously and appropriately equipped with
resources commensurate with requirements;
Reporting on implementation of Sales and
Marketing plans and monitoring expenses to ensure efficient and effective
utilization of TTCL resources allocated to Sales and Marketing departments;
Implementing and exercising delegated
authorities and any other instructions and directives as may be issued by Chief
Executive Officer from time to time.
Key qualifications, experience and competencies:
University Degree in
Sales, Marketing, Business Administration or its equivalent from a recognised
institution;
Master’s Degree in
Business Administration is an added advantage;
At least Ten (10) years’
experience in Sales and Marketing at Senior Management level in a commercial
environment (preferably in telecommunications industry);
Excellent communication
skills;
Strong team work and
interpersonal skills;
Management experience
with advanced analytical skills;
A strong orientation towards results, with a
proven record of performance.
2.0 CHIEF TECHNICAL OFFICER (Job reference -
CTO/10/13)
Position Summary:
Reporting to the Chief Executive Officer, the
incumbent will be responsible for developing, executing and managing
Telecommunications Network, Projects and Information Systems infrastructure in
order to meet TTCL’s strategic and operational business objectives as set by
the Board of Directors and the Shareholders.
Key responsibilities:
Providing leadership in
the development, operation and management of an integrated Telecommunications
network, Projects and Information Systems infrastructure commensurate with
TTCL’s business objectives;
Ensuring availability of
resources for smooth implementation of network projects and information systems
strategic and operational plans;
Ensuring internal
interfaces between Technical Departments and Sales and Marketing and all
support departments are establish, functioning and support high levels of
customer services;
Ensuring network,
projects and information systems operating and monitoring systems are developed
and implemented in TTCL;
Ensuring network and IT
related projects incorporated in the company plans are technically appraised,
reflecting TTCL quality standards requirements and adding value to TTCL
business;
Reporting on
implementation of network and IT plans and monitoring expenses to ensure
efficient and effective utilization of TTCL resources allocated to technical
departments;
Implementing and exercising delegated
authorities and any other instructions and directives as may be issued by Chief
Executive Officer from time to time.
Key qualifications, experience and competencies:
University Degree in
Telecommunications Engineering, Electrical Engineering, Electronics or its
equivalent from a recognised Institution;
A Postgraduate degree is an added advantage;
Registration with
Engineering Registration Board of Tanzania or with a similarly placed authority
which is recognized by the Government of Tanzania;
At least Ten (10) years’
experience in a technical field at Senior Manager level in a commercial
environment (preferably in telecommunications industry);
Excellent communication
skills;
Strong team work and
interpersonal skills;
Management experience
with advanced analytical skills;
A strong orientation towards results, with a
proven record of performance.
3.0 HEAD OF QUALITY MANAGEMENT (Job reference -
HQM/10/13)
Position Summary:
Reporting to the Chief Executive Officer, the
incumbent will be responsible for enhancing quality management in the business
of TTCL in areas of policies, processes, procedures, practices, standards and
project management expertise.
Key responsibilities:
Monitoring and
conducting cross functional policies, processes, procedures, practices and
standards compliance audits and advises management as appropriate;
Ensuring quality control
systems and documentation are in place, updated, maintained and accessible to
all stakeholders in the company;
Building quality and
projects management capacity; conducting compliance checks in the company;
identifying opportunities for improvement;
Ensuring existence of
effective interfaces between departments for smooth implementation of business
processes in the company including information exchange matrix and project
management portfolio;
Providing inputs to the
TTCL’s corporate planning processes and developing departmental functional
plans that support realization of TTCL’s corporate objectives;
Monitoring and
controlling costs and expenses and ensuring efficient usage, management and
security of company’s resources under the department;
Implementing and exercising delegated
authorities and any other instructions and directives as may be issued by
Executive Management from time to time.
Key qualifications, experience and competencies:
A University Degree in
Quality Assurance, Business Management or its equivalent from a recognised
institution;
Postgraduate
qualifications are an added advantage;
A minimum of 10 years
working experience dealing with quality and project management functions, at
least five (5) of which should be a Senior Manager level;
Strong project
management and coordination skills;
Sound understanding of
business process design and implementation;
Excellent interpersonal,
communication and reporting skills along with the ability to develop and sustain
effective team;
A strong orientation towards results, with a
proven record of performance.
4.0 HEAD HUMAN RESOURCES
(Job reference - HHR/10/13)
Position Summary:
Reporting to the Chief Executive Officer, the
incumbent will be responsible for providing leadership in the development,
implementation, evaluation and review of strategic Human Resources Management
policies, processes, procedures and practices to support realisation of TTCL’s
strategic objectives.
Key responsibilities:
Identifying and implementing
Human Resources Management plans and strategies in line with the corporate
strategy;
Developing, implementing
and reviewing Human Resource Development Plan to ensure TTCL has the right
human resources capabilities to deliver on business objectives now and in
future;
Developing and
implementing strategic and competitive compensation and rewards schemes linked
to company’s business objectives and driving performance and accountability
culture in TTCL;
Developing and
implementing performance appraisal system that recognizes and rewards employees
on the basis of their performance to improve morale and productivity in TTCL;
Ensuring existence of
harmonious industrial relations in the company through compliance to existing
labour legislations, human resources policies, guidelines and regulations;
Monitoring and timely
reporting to the Executive Management Team human resources issues that require
immediate attention and or decisions;
Providing inputs to the
TTCL’s corporate planning processes and developing departmental functional
plans that support realization of TTCL’s corporate objectives;
Monitoring and
controlling costs and expenses and ensure efficient usage, management and
security of company’s resources under the department;
Implementing and exercising delegated
authorities and any other instructions and directives as may be issued by
Executive Management from time to time.
Key qualifications, experience and competencies:
University Degree in
Human Resource Management, Public Administration, Business Administration or
equivalent qualifications from a recognized institution;
Postgraduate
qualifications are added advantage;
At least Ten (10) years’
experience in Human Resource Management field of which five (5) years must be
in senior managerial position in a large business organisation;
Good team building
skills excellent interpersonal and good communication skills along with the
ability to develop and sustain effective team work;
Excellent knowledge of current trends and requirements
for managing organisational development and human resource development with the
ability to understand their practical application.
5.0 COMPANY SECRETARY & HEAD OF LEGAL AND
REGULATORY AFFAIRS (Job reference - CSLR/10/13)
Position Summary:
Reporting to the Chief Executive Officer, the
incumbent will be responsible for providing Legal and regulatory advices,
opinions and support to TTCL Management and the Board of Directors.
Key responsibilities:
Ensuring that TTCL
complies with requirements of existing laws of the land and operates within the
regulatory framework as may be changed from time to time;
Keeping TTCL Management
and Board of Directors informed of all issues pertinent to legal, regulatory
environment and licensing regime;
Advising the management
on the legal environment pertaining to the company’s operations and ensure the
company operates within the legal and regulatory framework;
Preparing and keeping in
safe custody all contracts between TTCL and various suppliers and ensure the
interests of the company are protected;
Handling and managing
all litigation issues i.e. court cases, arbitration, negotiation etc;
Acting as Secretary to
the Board of Directors’ meetings and follow up implementation of Board
resolutions;
Monitoring and timely
reporting on all legal and regulatory issues and controlling costs and expenses
and ensure efficient usage, management and security of company’s resources
under the department;
Providing inputs to
TTCL’s corporate planning processes and develop departmental functional plans
that support realization of TTCL’s corporate objectives;
Implementing and exercising delegated
authorities and any other instructions and directives as may be issued by
Executive Management from time to time.
Key qualifications, experience and competencies:
A Bachelor Degree in Law
(LLB) or equivalent qualifications from a recognized institution;
An advocate of the High
Court and Subordinate Courts coupled with regulatory background relevant to the
telecoms industry;
Postgraduate
qualifications in Law or Membership in the Institute of Chartered Secretaries
and Administrators will be an added advantage;
Seven (7) years’
experience as a legal practitioner in a commercial environment, of which three
(3) should be in the capacity of secretary to a Board;
Excellent interpersonal,
communication and reporting skills along with the ability to develop and
sustain effective team;
A strong orientation towards results, with a
proven record of performance.
6.0 HEAD INFORMATION SERVICES (Job reference -
HIS/10/13)
Position Summary:
Reporting to the Chief Technical Officer, the
incumbent will be responsible for ensuring availability of high quality IT
infrastructure and services in TTCL to support realization of company’s
business objectives.
Key responsibilities:
Developing and
implementing modern IT policy and systems, guidelines, regulations, procedures
and capabilities to support strategic needs of the company and support various
stakeholders/users;
Analysing and
recommending IT software and hardware systems upgrades to achieve IT
operational capabilities and efficiency including billing;
Ensuring availability of IT security procedures
and monitoring its compliance;
Ensuring business
continuity and smooth operations through appropriate IT maintenance and
intervention capability;
Ensuring monitoring and
timely reporting on products development issues to the Executive Management
Team;
Controlling costs and
expenses and ensuring efficient usage, management and security of company’s
resources under the department;
Providing inputs to the
TTCL’s corporate planning processes and developing departmental functional
plans that support realization of TTCL’s corporate objectives;
Implementing and exercising delegated
authorities and any other instructions and directives as may be issued by
Executive Management from time to time.
Key qualifications, experience and competencies:
A University Degree in
Computer, Electronic Engineering, Information Technology or its equivalent
qualifications from a recognized institution;
Postgraduate
qualifications or Masters Degree are added advantage;
A minimum of seven (7)
years working experience in an IT environment, at least three (3) of which
should be a senior management level;
Strong diagnostic skills
with the ability to identify issues and implement customer-focused solutions;
Sound knowledge of
modern IT systems, networking and internet;
Understanding of the
telecom and IT convergence issues and solutions;
Excellent interpersonal,
communication and reporting skills with an ability to build, sustain and
motivate a team of professionals;
A strong orientation towards results, with a
proven record of performance.
7.0 HEAD OF NETWORK OPERATIONS AND MAINTENANCE
(Job reference - HNOM/10/13)
Position Summary:
Reporting to the Chief Technical Officer, the
incumbent will be responsible for ensuring operation and management of an
integrated telecommunication network in TTCL to support achievement of
strategic and operational business objectives.
Key responsibilities:
Providing leadership to
the development, implementation and review of network operations and management
guidelines in terms of performance targets, standards setting, policies and
procedures;
Ensuring network
management and monitoring systems are developed and implemented and supporting
business units in the operation and maintenance of their network infrastructure
in terms of resources and expertise;
Ensuring timely
reporting on the network performance and monitoring expenses to ensure
efficient and effective utilization of TTCL resources under the department;
To ensuring cross
functional interfaces are developed, formalized, functioning and support to high
levels of customer services and quality standards;
Overseeing preparation
of network operation and maintenance budget, storage and distribution of key
materials and resources such as spare parts; test gears etc;
Providing inputs to the TTCL’s corporate
planning processes and develops departmental functional plans that support
realization of TTCL’s corporate objectives;
Implementing and
exercising delegated authorities and any other instructions and directives as
may be issued by Executive Management from time to time;
Developing the section budget within the
framework of the corporate budget and monitoring and controlling sectional
expenditures to meet the budget and maximize the effective use of TTCL’s
financial resources.
Key qualifications, experience and competencies:
University Degree in
Telecommunication Engineering or Electronic/Electrical/ Information Technology
Engineering from a recognised Institution;
A Postgraduate
qualification is an added advantage;
Must be Registered
Engineer;
At least seven (7)
years’ experience in a technical organisation preferably in a telecoms
industry, three (3) of which is at a senior management level;
Extensive experience in
network operations and management with a high applied knowledge in centralized
management and monitoring systems;
Excellent interpersonal
and communication skills, with an ability to build and sustain teamwork;
A strong orientation towards results, with a
proven record of performance.
8.0 HEAD NGN OPERATIONS AND SERVICES DEPARTMENT
(Job reference - HNGN/10/13)
Position Summary:
Reporting to the Chief Technical Officer, the
incumbent will be responsible for planning, implementing and overseeing NGN and
IN network operations and maintenance, its modernisation programs and achieving
network optimisation, network availability, security, and targeted quality of
service.
Key responsibilities:
Planning, designing and
implementing plans and services in the conformity with the strategic business
plans or as may be required by commercial departments or customers;
Ensuring continuous high
availability of the NGN network and high quality services;
Providing inputs as
required to corporate planning processes and developing departmental objectives
and functional plans that support the achievements of corporate objectives and
the strategic business plans for the NGN and IN network;
Establishing and providing
inputs to the strategic management team on the technological direction by
performing technological scans on new systems, network elements, tools and
software versions;
Establishing Service
Level Agreements (SLA) for Next Generation Network and Intelligent Systems and
ensure valid support contracts with vendors are always in place, and always
observed;
Proactively planning and
implementing control management system to secure the NGN and IN systems against
unauthorised intruders/action and providing regular reports to the management
on the security degree of the system;
Establishing robust,
scalable, high capacity and protected network architecture and implement full
disaster recovery plans;
Proactively managing network problems and
incidents, and ensuring network availability remain in acceptable levels and
within budget targets and standards;
Providing effective supervision on utilisation
of all resources allocated to the department, and ensure that the allocated
resources are used as to the budget and in an optimum manner.
Key qualifications, experience and competencies:
University Degree in
Telecommunications or Electrical Engineering or equivalent technical education;
Extensive training and
experience on next generation core networks, intelligent networks or data
communication networks will be an added advantage;
At least seven (7)
years’ experience in in Telecommunications Industry, three (3) of which is at a
senior management level;
Experience in NGN
switching networks, intelligent networks or data communication networks is a
requirement
Extensive experience in
network operations and management with a high applied knowledge in centralized
management and monitoring systems;
Excellent interpersonal
and communication skills, with an ability to build and sustain teamwork;
A strong orientation towards results, with a
proven record of performance.
9.0 HEAD OF SALES (Job reference - HOS/10/13)
Position Summary:
Reporting to the Chief Marketing & Sales
Officer, the incumbent will be responsible for ensuring TTCL achieves business
growth in terms of market share and profitability as enshrined in the Strategic
Business Plan and Budget.
Key responsibilities:
Developing customers
acquisition and retention strategies for incorporation into overall company
business plans and strategies;
Developing,
disseminating and monitoring implementation of sales plans and strategies to
different chosen market segments in line with Strategic Business Plans;
Ensuring widest possible
and efficient distribution channels for company products and services are
established and maintained;
Building and nurturing
strong client relationships in the market in general and ensure good
relationships with strategic customers are developed and maintained;
Liaising and interfacing
with Product Development Teams in the development and implementation of
communication solutions demanded by different customer segments;
Monitoring and timely
reporting to the Executive Management Team issues pertaining to sales and
distribution that require immediate attention and or decision;
Providing inputs to the
TTCL’s corporate planning processes and develops departmental functional plans
that support realization of TTCL’s corporate objectives;
Monitoring and
controlling costs and expenses and ensuring efficient usage, management and
security of company’s resources under the department;
Implementing and exercising delegated
authorities and any other instructions and directives as may be issued by
Executive Management from time to time.
Key qualifications,
experience and competencies:
A University Degree in
Sales, Marketing, Business Administration or equivalent qualifications from a
recognised institution;
Postgraduate
qualifications are an added advantage;
At least seven (7)
years’ experience dealing with sales/marketing functions in a commercial
environment, three (3) of which should be at a senior managerial position;
Excellent interpersonal,
communication, analytical and negotiation skills with clear understanding of
the telecom market especially traffic management;
Business acumen with the
ability to focus on results and provide innovative ideas and solutions;
Ability to guide,
interface and provide direction to a number of stakeholders;
A strong orientation
towards results, with a proven record of performance;
Ability to develop, motivate and sustain
effective team work.
10.0 HEAD OF PRODUCT DEVELOPMENT (Job reference
- HPD/10/13)
Position Summary:
Reporting to the Chief Marketing & Sales
Officer, the incumbent will be responsible for ensuring TTCL provides solutions
and products as demanded by its different customer segments and the market.
Key responsibilities:
Liaising with Sales,
Marketing and Network Development in planning and conducting extensive market
research to identify business development opportunities;
Designing, developing
and implementing communications solutions to meet demands of different customer
segments to increase TTCL market share and profitability;
Ensuring smooth
interfaces with Sales and Marketing Teams in developing plans and strategies to
launch products and services and monitor their performance in the market;
Liaising with Human
Resources to identify training and development needs on new products and
services;
Monitoring and timely
reporting to the Executive Management Team products development issues that
require immediate attention and or decisions;
Practicing transparency
and organisational culture that fosters TTCL’s corporate values, accountability,
and good governance at all levels of operations;
Providing inputs to the
TTCL’s corporate planning processes and develop departmental functional plans
that support realization of TTCL’s corporate objectives;
Monitoring and
controlling costs and expenses and ensuring efficient usage, management and
security of company’s resources under the department;
Implementing and exercising delegated
authorities and any other instructions and directives as may be issued by
Executive Management from time to time.
Key qualifications, experience and competencies:
A University Degree in
Business Administration, Marketing, Telecoms Engineering or equivalent
qualifications from a recognized institution;
At least seven (7) years’ experience in product
development and marketing functions in a commercial environment (preferably in
a telecom industry), three (3) of which should be at a senior managerial
position;
Experience in project
and product life cycle management is an added advantage;
Ability to analyse data
and understand implications on a wide range of business issues;
Excellent interpersonal,
communication and reporting skills with an ability to build, sustain and
motivate a team of professionals;
A strong orientation towards results, with a
proven record of performance.
If you believe you are the right candidate for
this position, kindly submit your application in hard copy or soft with a
detailed CV (including your e-mail and telephone contacts), photocopies of academic
certificates and testimonials, and names of three referees with their full
contact details. Kindly state the position you are applying for, quoting job
reference number on both the application letter and envelope. Applications
should be submitted to the address below not later than 5.00 pm local time on
11th October 2013.
An attractive remuneration package as per the
approved TTCL’s salary structure commensurate with the responsibilities of the
job will be availed to the right candidate.
The Director,
Executive Selection Division
Deloitte & Touche
10th Floor, PPF Tower
Cnr of Ohio Street & Garden Avenue
P.O. Box 1559 Dar es Salaam, Tanzania
E-mail: esd@deloitte.co.tz
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